Reference

What the Rules Look Like at b33

Using b33 means agreeing to a clear set of terms that govern your account, your transactions through bKash, Nagad, and Rocket, and how we handle your data.

Account TermsPayment PolicyData HandlingRegional EligibilityCookie Use
b33 What the Rules Look Like at b33
REACH THE TEAM

Contact Us on Legal Matters

Questions about your account terms, a transaction dispute, or a data request? Our support team handles policy queries through the channels below. For anything involving your personal data or a formal rights request, email is the right path — it creates a record we can reference. Live chat is faster for general account questions. Response times vary by volume, but we aim to acknowledge formal written requests within a reasonable working period.

Email Support Send policy and data queries to our support email from the address tied to your b33 account for faster verification.
Live Chat Available directly in your account dashboard for account access issues, payment queries, and general terms questions.
Help Centre The b33 Help Centre at b33/help covers account rules, wallet verification steps, and how to submit a formal complaint.
DATA AND SECURITY

How We Protect Your Account and Data

Security at b33 starts at account creation. We use SSL encryption across every session, and account access is protected by OTP verification sent to your registered mobile number — the same number linked to your bKash, Nagad, or Rocket wallet. We do not store your wallet PIN or full card details. Transaction records are retained for the period required under applicable law, and you can request a summary of your account data by contacting support through the email channel. Cookies on b33 are used for session management and basic analytics; you can adjust cookie preferences through your browser settings. We do not sell personal data to third parties.

SSL Encryption

Every page and transaction on b33 runs over SSL. Your session data and payment details move over an encrypted connection at all times.

OTP Verification

Account login and sensitive changes require a one-time password sent to your registered mobile number, adding a second layer before access is granted.

Data Retention

We keep your account and transaction records for the period required by applicable law. You can request a copy or deletion by writing to our support email.

Cookie Control

Cookies on b33 manage your session and help us understand usage patterns. Adjust or withdraw cookie consent any time in your browser settings.

Common Legal Questions at b33

Straight answers to what you actually want to know about our terms, your rights, and how policy works on your account.

Access depends on your local law and the eligible regions b33 serves. Check your own legal position before opening an account — we do not extend access where local regulation prohibits it.

No. Your account must be funded only from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket wallet is a breach of our payment policy and may result in account suspension.

Write to our support email from the address tied to your b33 account. State that you are making a data access request and we will respond within a reasonable period with the records we hold.

Updated terms are published at b33/legal/. Continuing to use your account after an update means you accept the revised version. Material changes that affect your rights are communicated through your registered contact channel.

Use the support email channel and describe the issue clearly, including your account reference and the relevant transaction date. Email creates a written record we can track through to resolution.

We do not sell your personal data. Limited data is shared only where required by law or to process your payments through bKash, Nagad, or Rocket under their respective service agreements.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.